ECU TUNING WARRANTY

We take pride in delivering high-quality ECU tunes for your RX8. This warranty outlines your rights under the New Zealand Consumer Guarantees Act 1993 and the terms and conditions of our service guarantee.

 

Consumer Guarantees

Our services are provided in accordance with the Consumer Guarantees Act, which ensures that all services must be:

• Carried out with reasonable care and skill

• Fit for the particular purpose requested

• Completed within a reasonable time (if no time is set)

• Provided at a reasonable price (if no price is set beforehand)

 

Warranty Coverage

We warrant that our ECU tuning services will be free from software-related defects for a period of 6 months from the date of service.

This warranty includes:

• Correction of any ECU tuning errors caused by us

• Retuning if the tune does not meet the performance or drivability standards promised during the consultation

 

Exclusions

This warranty does not cover:

• Mechanical failures unrelated to the ECU tune

• Issues arising from:

  • Improper maintenance

  • Installation of incompatible aftermarket parts

  • Further modifications after tuning

  • Use of contaminated fuel or incorrect fuel type

  • Abuse, misuse, or racing beyond the scope discussed at tuning

• Any claims related to pre-existing mechanical or electrical issues

 

Customer Responsibilities

To maintain warranty coverage:

• Follow all recommendations and maintenance schedules provided at the time of tuning

• Inform us immediately of any issues suspected to be tune-related

• Allow us the opportunity to inspect and, if applicable, rectify the issue before any third-party intervention

 

Remedy

If a fault with the tune is found to be our responsibility:

• We will repair, replace, or re-perform the tuning service at no additional cost

• If the issue cannot be remedied within a reasonable time, you may be entitled to a refund or price reduction under the CGA

 

Limitations

This warranty is limited to the ECU tuning services provided by us. We are not responsible for consequential damages or costs associated with vehicle downtime unless required by the CGA. The warranty only applies to the original customer and is non-transferrable.

 

Making a Claim

To make a claim under this warranty:

• Contact us using the links on our website OR social media OR drop us an email at alex.watson@rotuneperformance.com

• Provide your invoice number and a detailed description of the issue

• We may request inspection of the vehicle before determining the appropriate remedy​

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Note: This warranty is offered in addition to, and does not affect, your rights under the New Zealand Consumer Guarantees Act.

If you have any questions about this warranty or your rights, please contact us.